Emesent Knowledge Base
This is the Emesent Knowledge Base for all things Emesent product knowledge, including guides, resources, and support.
Browse by Topics
Explore documentation and resources across key Emesent product areas.
Getting Started
Set up your system and learn the basics to get up and running quickly.
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Release Notes
Stay up to date with the latest updates, improvements, and fixes.
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Emesent SLAM
Learn about SLAM technology and how it powers Hovermap mapping.
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Emesent Scanners
Explore hardware, configurations, and scanning capabilities.
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Cortex
Firmware, features, and workflows for Hovermap Cortex.
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Commander
Control, configure, and operate your system using Commander.
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Aura
Process, visualise, and manage your data using Aura.
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User Management
Manage users, permissions, and access to Emesent tools.
Read moreUpdate Notice
Cortex 4.1.3 Available
Release Date: 30th March 2026
A new Cortex update is now available. This release resolves a critical issue affecting SLAM stability during operation, along with additional fixes to improve system reliability and data recording.
All users on earlier versions are strongly advised to update to Cortex 4.1.3.
Always check the Supported Devices page before updating to ensure compatibility with your system.
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FAQ's
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How do I contact support?
Our Client Support team is here to help with any questions or technical issues. You can raise a support ticket via the Client Support portal.
Please include as much detail as possible to help us respond quickly.
Where can I find training resources?
You can access training resources through our Knowledge Base for written guides, YouTube channel for video tutorials, and Emesent Academy for guided learning.
How do I access my Emesent software updates and tools?
Software updates and tools can be downloaded from Manage Emesent.
How do I get access to an Emesent account?
To access Emesent software, you’ll need an account provided by your organization or administrator. If you don’t already have access, follow the steps in this access guide.
Video Resources
User Selected Targets Walkthrough | Emesent Aura
Concurrent User Licensing Walkthrough | Emesent Aura
How do you make SLAM that works anywhere?
Need more help?
Our Client Support team is here to help with any questions or technical issues. Get in touch and raise a support ticket to receive assistance from our team.