The Emesent Knowledge Base contains all product documentation for Emesent hardware and software, written for end users and Emesent Partners. Use it to set up hardware, operate the system, process scan data, manage access, and stay across the latest product changes.
What is the Emesent Knowledge Base?
The Knowledge Base brings together how-to guides, reference material, training resources, and release information for every Emesent product in one searchable location. Articles are organized by product area, with cross-links to related concepts, settings, and troubleshooting steps.
Where to Start
For first-time users, follow this path through the Knowledge Base:
Set up access: Create accounts, assign permissions, and configure user roles in User Management.
Get to know the hardware: Review the scanner range, configurations, and supported devices.
Configure the device: Set up Cortex firmware, features, and on-device workflows.
Run a mission: Control, configure, and operate the system in the field using Commander.
Process scan data: Import, visualize, and manage data using Aura.
Stay up to date
New releases and product updates are announced in the Knowledge Base:
Check Release Notes for the latest product changes, fixes, and known issues.
Review the Supported Devices list before upgrading firmware or software.
Subscribe to product announcements through the Client Support portal.
Training and learning
Learn the products beyond written articles:
Video walkthroughs: Watch product overviews and step-by-step guides on the Emesent YouTube channel.
Guided learning: Take structured courses at Emesent Academy.
Featured videos: User Selected Targets Walkthrough, Concurrent User Licensing Walkthrough.
Reference
Reference material that supports the how-to articles:
Release Notes for product update history.
Manage Emesent for software, firmware, and tool downloads.
Emesent Academy for guided learning paths.
Emesent YouTube channel for video walkthroughs.
Need help?
For quick answers inside the Knowledge Base:
Chat to Emi, the Emesent AI assistant, by opening the chat widget in the bottom-right corner of any Knowledge Base page.
For technical support:
Raise a ticket through the Client Support portal for technical issues or questions Emi cannot resolve.
Include the product, version, and steps to reproduce the issue in the support ticket.
For training and learning:
Watch video walkthroughs on the Emesent YouTube channel.
Take guided courses at Emesent Academy.