Processing Troubleshooting

This page acts as a table of contents for common Aura troubleshooting topics. It provides quick access to guides that help diagnose and resolve issues encountered during processing.

Please see below for a list of known errors and their corresponding support articles.

Colorization

Error	What It Means	Go to This Guide
Calibration mismatch	The camera used was not calibrated to the Hovermap	Resolving calibration mismatch errors during Aura colorization
Video and IMU sync error	The video doesn’t match the scan due to timestamps, vibration, or other issues	Resolving sync errors between camera and Hovermap in Aura
Hovermap visible in point cloud	The image mask was not applied correctly or is missing	How to remove Hovermap from a colorized point cloud
Video file name error	Video files were renamed or not in GoPro format	How to resolve frame extraction validation errors in Aura