This page is a table of contents for common Aura troubleshooting topics. It provides quick access to guides that help diagnose and resolve issues encountered during processing.
The table below lists known errors and their corresponding support articles.
Colorization
Error | What it means | Go to this guide |
|---|---|---|
Calibration mismatch | The camera used was not calibrated to the Hovermap. | Resolving calibration mismatch errors during Aura colorization |
Video and IMU sync error | The video does not match the scan due to timestamps, vibration, or other issues. | |
Hovermap visible in point cloud | The image mask was not applied correctly or is missing. | |
Video file name error | Video files were renamed or are not in GoPro format. | |
Missing or corrupted data | Scan dataset is missing or corrupted. |
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