Report an aircraft incident or near-miss

Report any hazardous incidents involving Hovermap through the Emesent Client Support form. This helps Emesent understand what happened, investigate unexpected flight behaviour, prevent issues from recurring, and assess warranty claims.

What to provide

When submitting an incident report, recover and upload the following flight data:

• Hovermap scan data.

• Emesent Commander logs.

• Drone or platform logs.

• Any video or photos of the event.

Hovermap scan data files are typically too large to upload through the support form. Provide a share link, or once the ticket is submitted, Emesent will provide a SharePoint link for uploading the files.

Recover flight data

Refer to the relevant article below for instructions on recovering flight logs and data from Hovermap, Emesent Commander, and the supported drone platforms:

• Recover Hovermap scan data.

• Recover Commander log files.

• Recover DJI flight records.

• Recover DJI onboard log files.

• Recover Freefly Astro and Astro Max flight logs.

Related documentation and support

For general technical questions or other support needs, contact the Emesent Client Support team through the Client Portal.

For assistance, contact the regional Emesent partner or the Emesent Client Support team.