Why doesn't data copy to the USB flash drive?

Hovermap is designed to automatically offload scan data to a connected USB drive when the following conditions are met:

• Hovermap is powered on and functioning normally.

• A USB drive is connected and formatted correctly.

• There is scan data in the Current folder ready for transfer.

If your data is not offloading as expected, follow the steps below to verify each requirement and troubleshoot potential USB issues.

Step 1: Ensure Hovermap is powered on

Confirm the power source
Make sure your Hovermap is connected to a reliable power source:

• If using the V-Mount battery, press the button on the side of the battery to check its charge level.

• If Hovermap is connected to a drone, check the drone's battery status.

• If using an alternative power source, ensure it meets Hovermap’s voltage and current requirements. (Hovermap ST/ST-X units require 14 to 55 VDC, 60W)

Step 2: Confirm Hovermap is accessible

1. Connect to Hovermap’s Wi-Fi.
   On your tablet or mobile device, connect to the Hovermap Wi-Fi network.

2. Open Commander or WebUI.

   • Open Commander and verify that Hovermap appears in the device list.

   • Alternatively, access the WebUI via a browser via hover.map

Step 3: Confirm data is available to transfer

Check the 'Current' folder.
Only data located in the Current folder is automatically transferred when a USB device is connected. If this folder is empty, Hovermap will not initiate a USB offload. Data stored in the Transferred folder can also be offloaded, but it must be manually moved back to the Current folder first.

Move data back from 'Transferred' if needed.
If your data has already been moved to the Transferred folder, you can re-export it:

• Navigate to the Transferred tab in the WebUI.

  • Select the scan(s) you wish to offload.

  • Click Move to return the scans to the Current folder.

  • Connect your USB drive. If all requirements are met, offload should begin automatically.

Step 4: Troubleshoot the USB drive

If offload still does not occur, the issue is likely with the USB device. Check the following:

Check available storage space.
Ensure the USB drive has sufficient free space to store your scan data.

Confirm USB file system format.
Hovermap requires the USB drive to be formatted as exFAT, which is compatible with all Hovermap systems.

Formatting to exFAT in Windows:

1. Insert the USB drive into your computer.

2. Open File Explorer, right-click on the drive, and select Format.

3. Under File System, choose exFAT.

4. Click Start and confirm when prompted.

Inspect the USB port and connector.

• Visually check both the USB drive and Hovermap’s USB port.

  • Ensure there is no dirt, dust, or physical damage such as bent or corroded pins.

  • Use a flashlight if needed to inspect the port.

Test with a different USB drive.
Try another known-good USB device to rule out hardware failure through process of elimination.

Step 5: Workaround - Offload data over Wi-Fi

If USB offload still does not work, you can download scans over Wi-Fi using the Commander WebUI:

1. Connect to Hovermap’s Wi-Fi.

1. Open the Commander WebUI and navigate to the Current tab.

2. Click the Download button next to each scan to transfer it to your tablet or computer.

This method can be used as a temporary workaround until USB offload is working again.

Step 6: Contact support

If none of the above steps resolve the issue, your Hovermap unit may require inspection or repair. Please contact Emesent Support for further assistance.

Contact Client Support

Include the following when contacting support:

• Your Hovermap serial number.

• A description of the issue and the steps you’ve tried.

• If possible, please provide any recent transfer logs stored on the USB drive. Alternatively, you can share a screenshot of the transfer log from the Commander WebUI after attempting the offload.