We recently introduced the Emesent User Management System to provide improved control over software access and licensing.
Following this launch, some users have experienced difficulty signing in. The most common cause is attempting to use credentials from one platform to access another.
Why this occurs
Emesent currently operates three separate login systems, each supporting a different platform:
Platform | Purpose |
|---|---|
Emesent Client Portal | Provides access to software downloads. |
Emesent Academy | Hosts online training and certification courses. |
Emesent User Management | Manages user access and licensing, and provides login to Aura 2.0 and later. |
These systems are independent, and each requires its own set of login credentials.
About access to licensing
Access to process data in Aura 2.0 and later is managed exclusively through the Emesent User Management System.
Some users have attempted to log in with their existing Portal or Academy credentials, which do not work for Aura 2.0 and later.
The User Management System uses an invitation-based process. Invitations are typically sent to a designated User Management administrator within the organisation, who then invites individual users as needed.
Invitations to the User Management platform for Aura 2.0 and later are sent to the nominated User Management administrator for your organisation. Each invitation email includes a link to the sign-up page, where details can be confirmed and a password set.
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Example invitation email from the Emesent User Management System.
Our next steps
We are actively developing a unified account system that will consolidate access across all Emesent platforms. Updates will follow as this work progresses.
Recommended actions
Confirm the correct platform before signing in. Each Emesent platform serves a different purpose and requires its own credentials.
Use the correct password for each platform. The same email address can be used across platforms, but each platform has its own password.
Use a password manager. A password manager helps store and manage credentials securely.
Need assistance?
If you are unsure which platform or credentials to use, or if you have not received an invitation to the User Management System, contact your organisation's User Management administrator.
If you are unsure who that is, how to contact them, or if your organisation does not yet have access, contact the Emesent Client Success team at client.success@emesent.com, and we will assist with next steps.