Hovermap Remote Validation FAQ

Remote validation is a diagnostic service that allows Emesent to assess whether your Hovermap payload is operating within calibration tolerance without requiring the unit to be returned for physical service.

By reviewing a short validation scan and supporting information, Emesent can identify early signs of calibration drift, hardware misalignment, or sensor performance issues and recommend appropriate next steps.

Remote validation helps minimize operational downtime while providing confidence in system performance.

 

• What is Remote Validation?

• Why Remote Validation Matters

• When Should You Request Remote Validation?

• How Often Can Remote Validation Be Requested?

• Operational Safety Guidance

• What is Required for Remote Validation?

• How to Request Remote Validation

• What Happens After Submission?

• What are the limitations of Remote Validation?

 

What is Remote Validation?

Remote validation is a structured technical assessment performed by Emesent engineers using customer-provided scan data.

The assessment evaluates key performance indicators such as:

• Sensor alignment

• Calibration stability

• Encoder behavior

• IMU performance

• LiDAR data integrity

• Point-to-plane precision

 

Why Remote Validation Matters

Calibration can be affected by operational events such as impacts, transport vibration, or environmental exposure.

Early validation helps:

• Detect issues before they impact mission outcomes

• Reduce the risk of collecting degraded mapping data

• Avoid unexpected operational interruptions

• Support proactive maintenance planning

 

When Should You Request Remote Validation?

You should request a remote validation whenever there is uncertainty about the condition or performance of your Hovermap.

Recommended Trigger Events

Request validation if your unit has experienced:

• A drop, collision, or hard landing

• Transport damage

• Abnormal vibration

• Unexpected flight or mapping behavior

• Noticeable degradation in data quality

• Repeated SLAM instability

 

Preventative Validation (Best Practice)

Even without a specific incident, Emesent recommends periodic validation for heavily utilized systems.

Suggested guideline:

 

How Often Can Remote Validation Be Requested?

There is no strict limit on remote validation requests; however, the service is intended for diagnostic and preventative purposes.

For payloads approaching or exceeding 12 months since their last calibration, Emesent may recommend returning the unit for service rather than performing repeated remote validations.

 

 

Operational Safety Guidance

If your Hovermap has experienced a significant impact or is showing abnormal behavior:

Mapping mode remains safe to operate; however, calibration deviations may affect data accuracy.

 

 

What is Required for Remote Validation?

To complete the assessment, Emesent requires a short validation dataset captured according to the guidelines below. See How to capture a Hovermap Remote Validation dataset.

Failure to follow these requirements may delay the review process.

Validation Scan Requirements

Perform a handheld closed-loop scan that meets the following criteria:

• Start and finish the scan in the same location

• Capture outdoors in an environment with sufficient structure and features

• Maintain continuous walking throughout the scan

• Target a duration of approximately 2 minutes

• Include flat surfaces such as building walls at multiple observation ranges

• Collect point returns near the scanner’s maximum range

  • Hovermap ST: ~100 m

  • Hovermap ST-X: ~300 m

 

How to Request Remote Validation

Submit a request using the Remote Validation Form available via the Emesent Support Portal.

You will be asked to provide:

• Primary contact details

• Hovermap serial number

• Hovermap model

• Supporting images or video (recommended)

If you are unable to provide a dataset link, Client Support will supply a secure upload location.

 

 

What Happens After Submission?

1. Request Review

Client Support verifies that the dataset meets capture requirements.

2. Engineering Assessment

Emesent engineers analyze the data to evaluate calibration and sensor performance.

3. Outcome Communication

You will receive clear guidance outlining whether the unit is:

• Operating within calibration tolerance

• Showing early signs of deviation

• Recommended for monitoring

• Recommended for service or recalibration

 

 

What are the limitations of Remote Validation?

Remote validation is a diagnostic assessment designed to evaluate system performance, but it is not a remote calibration and cannot correct hardware alignment or calibration-related issues.

While highly effective, remote validation cannot identify every possible issue. A physical inspection or calibration by Emesent may still be required if:

• Hardware damage is suspected

• Sensor alignment is outside tolerance

• Data indicates a mechanical shift

• Intermittent faults are detected