Please report any hazardous incidents involving your Hovermap through the Customer Support form online.
This helps us to understand what happened, investigate unexpected flight behavior, prevent issues from happening again, or assess any warranty claims.
We'll ask you to recover and upload the following flight data - see below for instructions:
- Hovermap scan data
- Commander logs
- Drone/platform logs
- Any video or photos of the event
Because Hovermap scan data files are typically large and cannot be uploaded through the form, you can provide us with a share link, or once your ticket is submitted we'll provide you with a SharePoint link to upload the files.
Our Customer Support team is here to help you at every stage of your Emesent experience. If you have any questions, concerns, or technical issues, please contact them through the Customer Portal.
Please refer to these instructions for recovering flight logs and data from your Emesent Hovermap, applications and platforms.