It is important to us that you report any incidents involving your Hovermap. This allows us to understand what happened, to make improvements that prevent it from happening again, and to assess warranty claims. In the case of an incident involving a Hovermap during flight, please provide flight data from the following sources:
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Any video or photos of the event
Please use the upload link provided by Technical Support Services to share these files.
Access the Hovermap scan data
Option 1
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Insert a USB flash drive into either of the USB ports on the Hovermap.
- The scan data will start copying to the USB automatically. While copying, the status LED will change to a wiping blue bar.
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When the data has been copied, the status LED will return to a slow pulsing dark blue.
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For each flight in question, upload the entire scan folder from the USB flash drive to the link provided by Technical Support Services.
Option 2
Scan data can also be retrieved if the Hovermap is still powered on, even if it is inaccessible or the USB ports are damaged. To download remotely:
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From your internet browser, navigate to the Web UI. The address is hover.map.
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Go to the Scans tab to find the most recent scans.
- For each scan listed, click the Download button to download the scan data files.
- Download the scan at the top of the list to make sure that you get the most recent scan first.
Access logs from Emesent Commander
Follow these steps to download a zip file, containing Emesent Commander application log files, along with DJI log files and flight records.
Access to the DJI log files and flight records requires a USB connection between the tablet and the remote control. In addition, the Allow registration with DJI to use DJI drones option must be enabled on either the user information registration page (when running the app for the first time) or in the app's Application settings page (via the Options Menu).
- Launch the Emesent Commander app.
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Tap the Hamburger button on the top left of the screen to access the Options Menu.
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Tap Download logs.
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Select if you want to download all logs or only those captured within the last 24 hours.
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Tap Close once you get the notification that the download is completed.
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Open the My Files app on your tablet then go to the Downloads section to access the downloaded logs.
