Aura Licensing FAQ

Contents

• Core Concepts
• Licensing Model
• License Management in Aura
• Requirements and Compatibility
• Troubleshooting

 

Core Concepts

What is a license?

A license grants permission to use Aura’s processing features. Each license includes one or more modules, which enable specific functionality such as SLAM processing or RTK corrections.

What is a processing seat?

A seat is a unit of access to Aura’s processing capabilities. Seats can be assigned to multiple users within an organization, with one user processing at a time.

What is a module?

Modules are specific functional components within Aura. Licenses may include access to one or more of the following modules:

Licensing Model

What is Concurrent User Licensing?

Concurrent User Licensing is the model used in Aura 2.0 and later. It replaces hardware dongles with account-based access. Organizations are allocated a pool of processing seats, which can be shared across machines and locations.

What are the benefits of Concurrent User Licensing?

• Greater flexibility – process data on any compatible machine, from any location.

• Faster deployment – start processing immediately once logged in.

• Reduced downtime – no risk of lost or damaged dongles.

• Streamlined management – license changes are applied automatically, with no file exchanges required.

 

License Management in Aura

How are processing seats managed?

• Organizations receive seats based on their license entitlements.

• Each seat can be shared by up to 10 active users, with one user able to process at a time.

• If all seats are in use, additional users must wait until one becomes available.

Example:

• 2 seats → up to 20 registered users, 2 users processing at the same time.

• 1 seat → up to 10 registered users, 1 user processing at a time.

How do users log in to Aura?

Each user logs in with a unique email and password. Seats are automatically checked out when processing begins and returned when processing ends. 

• Refer to the Licensing section on the Knowledge Base for step-by-step instructions on logging in, checking out seats, and managing offline use.

Can Aura be used offline?

Yes. A seat can be manually checked out for 1 to 14 days to enable offline processing. Processing is always performed locally; internet access is only required for login and seat management.

• Refer to the Licensing section on the Knowledge Base for step-by-step instructions on logging in, checking out seats, and managing offline use.

 

Requirements and Compatibility

What is required to use Concurrent User Licensing?

• Aura 2.0 or later

• An active Emesent License (excluding Hovermap 100 systems)

• Internet access for login and license management

Which Hovermaps support Concurrent User Licensing?

• Supported: Hovermap ST and ST-X

• Not supported: Hovermap 100

Can hardware dongles still be used with Aura?

With the release of Aura 2.0, licensing has moved to Concurrent User Licensing. Hardware dongles are not supported in Aura 2.0 or later.

However, if you are running an earlier version of Aura (latest pre-2.0 release: 1.10.2), your dongle will continue to function until its expiry date.

 

Are my Emesent Client Portal and Aura logins the same?

No. Your Emesent Client Portal account is not the same as your Emesent account for Aura 2.0 and above.

• Emesent Client Portal account: Used to access invoices, order history, and support cases.

• Emesent account: Used to log in to Aura 2.0 and above under Concurrent User Licensing. This account is managed by your organisation’s licence administrator through the Emesent User Management Portal.

Troubleshooting

Why can’t I log in to Aura?

Cause:

• Incorrect email or password.

• No active internet connection.

• User account not yet registered in Emesent User Management.

Solution:

• Re-enter your email and password carefully.

• Ensure you have an active internet connection.

• Confirm with your organization’s Emesent administrator that your account is registered in your company’s system.

• Contact Emesent using the transition contact form if you cannot locate your local administrator.

 

Why am I unable to process even though I am logged in?

Cause:

• All available seats are already in use.

• Organization may not have enough seats to support current demand.

Solution:

• Check the number of available seats in Aura under License Details in the User Profile menu.

• Wait until a seat becomes available.

• If capacity issues continue, ask your administrator to review whether additional seats are required.

 

Why can’t I process offline?

Cause:

• A seat was not manually checked out before going offline.

• The manual checkout period has expired.

Solution:

• Connect to the internet and manually check out a seat before going offline.

• Seats can be checked out for 1–14 days. If the period has expired, reconnect to the internet to renew.

• See the step-by-step guide on checking out a license here.

 

Reference

What do key terms mean?