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Commander User Login FAQ

Commander uses your Emesent account credentials (same as Aura) and is designed for long-term offline use. Once signed in, it works fully offline with minimal connectivity needs.

Login sessions last 180 days, after which you simply reconnect to renew access. If a session expires and you cannot log in, Commander includes a 14-day offline fallback to ensure continued operation in remote environments.

 

Key Takeaways

  • One account, multiple platforms - Same Emesent credentials as Aura
  • Extended offline operation - 180-day sessions minimize internet dependency
  • Mission continuity guaranteed - 14-day Temporary Access as emergency backup
  • Proactive notifications - Commander alerts you before sessions expire
  • Flexible connectivity - Internet only needed at login, then work completely offline

 

Understanding Your Login Options

Standard Login

Your primary method of accessing Commander. Log in with your Emesent credentials to receive 180 days of offline operation. This extended session ensures you can work in remote locations for months without needing internet access.

Temporary Access

An emergency fallback option when you're unable to log in. This provides 14 days of operation without requiring credentials or internet connectivity, keeping your missions on track even in the most disconnected environments.

 

Before You Begin

Device Requirements

  • Commander must be installed on a supported tablet
  • Ensure you're using a compatible device for best performance

Network Connection

  • Connect your tablet to the internet (not your scanner's Wi-Fi)
  • Internet access is only required for the login

Credentials

  • Have your Emesent account username and password ready
  • These are the same credentials you use for Aura

 

What Happens After Login

Once you've successfully logged in:

  • Commander returns to the Mission Select screen
  • You can disconnect from the internet immediately
  • Connect to your scanner's Wi-Fi to begin operations
  • Your 180-day session begins, allowing full offline functionality

 

Managing Your Session

Checking Time Remaining You can monitor how much time is left in your session at any time:

  • Open the hamburger menu on the left side of the main toolbar
  • Look at the bottom of the options menu next to the Logout button
  • A countdown displays the days remaining in your current session

Session Expiry Notifications Commander proactively keeps you informed:

  • In-app notifications appear as your expiry date approaches
  • Reminders give you plenty of time to plan internet access
  • Helps you avoid unexpected downtime in the field
  • The 14-day Temporary Access fallback remains available if needed

Refreshing Your Session To refresh your login session:

  • Connect your tablet to the internet (every ~6 months)
  • Your session refreshes automatically

 

What if I don’t have a login?

Option 1: Contact your internal license administrator

Reach out to your organization's designated license manager. They can grant access through Emesent User Management.

Option 2: Contact Emesent Client Support

Contact Emesent using the Nominate an Emesent User Management Admin Form form if you cannot locate your local administrator.