---
title: "Processing Troubleshooting"
slug: "processing-troubleshooting"
status: "new"
updated: 2026-08-24T05:23:38Z
published: 2026-08-24T05:27:12Z
canonical: "knowledge.emesent.com/processing-troubleshooting"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.emesent.com/articles/llms.txt
> Use this file to discover all available pages before exploring further.

# Processing Troubleshooting

This page is a table of contents for common Aura troubleshooting topics. It provides quick access to guides that help diagnose and resolve issues encountered during processing.

The table below lists known errors and their corresponding support articles.

## Colorization

| **Error** | **What it means** | **Go to this guide** |
| --- | --- | --- |
| **Calibration mismatch** | The camera used was not calibrated to the Hovermap. | [Resolving calibration mismatch errors during Aura colorization](/v1/docs/resolving-calibration) |
| **Video and IMU sync error** | The video does not match the scan due to timestamps, vibration, or other issues. | [Resolving sync errors between camera and Hovermap in Aura](/v1/docs/resolving-sync-errors-between-camera-and-hovermap-in-aura) |
| **Hovermap visible in point cloud** | The image mask was not applied correctly or is missing. | [How to remove Hovermap from a colorized point cloud](/v1/docs/how-to-remove-hovermap-from-a-colorized-point-cloud) |
| **Video file name error** | Video files were renamed or are not in GoPro format. | [How to resolve frame extraction validation errors in Aura](/v1/docs/how-to-resolve-frame-extraction-validation-errors-in-aura) |
| **Missing or corrupted data** | Scan dataset is missing or corrupted. | [How to resolve missing or corrupted data warnings in Aura](/v1/docs/how-to-resolving-missing-or-corrupted-data-warnings-in-aura) |

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